We met many new retailers and loved catching up with some of our current clients who continue to strive to reach new heights within their retail sectors. We learnt so much about your businesses - from how you handle a crisis, to how you're adopting new technologies and creating unique customer journeys. The art of attracting and retaining consumers is changing with every new technological advancement. We are noticing how the role of your physical stores are shifting (becoming less transactional) and you are now focused more towards promoting your brand and creating unique customer experiences in-store, in order to compete within such a competitive marketplace.
It’s common knowledge that having a great website and online presence is essential nowadays; but marrying your customers fabulous online experience to their experience in-store is also critical to your success as a retailer.
SI Retail are here to help you take advantage of this ever-changing environment and promote growth within your business through effective displays and interactional/innovative store ideas. We aim to help both your staff (through efficiencies) and your profits (by standing out amongst the crowd) without the expensive costs that can be involved in such adventures. Speaking of adventures, we are very excited to be utilising our strong relationships with suppliers and designing/sourcing fantastic new products to provide you with the best solutions for your store. We can't give too much away, but watch this space as we reveal our innovative new solutions over the coming months.
Support the business that supports Australia and choose SI Retail for all of your shop supply, shop fitting, display and point of sale needs.
The Retail's big show is an annual convention held in New York by the National Retail Federation. It is a 4 days event dedicated to present all the retail trends, innovations and opportunities. SI retail is now presenting you a summary of this thought-provoking conference.
Retail's big show program summary day 1:
- Macy's: demo loyalty mobile Shopkick
- C Wonder: customization of the atmosphere in the dressing room
- IBeacon demo at the Apple Store
- Pop-up store Samsung Galaxy Studio
Shopkick app technology
Shopkick is a mobile app that lets users search for products, find out where they are sold and then gives customers rewards and offers simply for walking into stores. It is helping Bricks and mortar retailers fight show-rooming and Amazon.
See how the app works with the short video below:
C Wonder customizable Dressing room
C Wonder has created spacious and luxious dressing rooms for customers to feel special. There is digital screens that enable shoppers to change the light setting, and the music. There is also a help button to call a store associate and refreshments such as lemonade and water are available. C Wonder is making sure that every potential customer entering their dressing room will feel their best when they need to make a purchase decision.
This is a geolocalisation technology created by Apple to track customers in store. This technology needs a business application to be able to function. Shopkick is one of them but Apple has created an app for their own use.
If you want to learn more about the Ibeacon technology, The Guardian wrote a great article.
Or watch the first minute of this video to learn a little bit more about this technology and how apple is using it.
Pop-up store Samsung Galaxy Studio
Samsung is trying to differentiate itself from apple by creating a very different in-store experience. The store has lots of different fun activities that help you discover the Samsung products and apps. You can create personalise gifts, play games, enter draws to win holidays and you can even eat cup cakes and drink coffee for free.
Experience the pop up store with this video
The future of retail is driven by technology, mobile devices, the web, social media and the search for ever richer shopping experiences. The shopping experience is increasingly becoming customer centric; they can now choose how, when and where to shop. The traditional store will remain important but the store of the future will push the boundary of customer choices and offer personal shopping assistance, product testing, education, virtual inventory and social connectivity. Those innovative services will in turn increase customer loyalty and brand adoption.
Check out our guide to keep up with retail technology here.
In the Best Retail Brands 2013 report, Interbrand highlights that: "The store, as the heart of the brand and its emotional center, cannot be starved of investment and innovation, or appropriate levels of design, media and technology. It needs to be the showcase for interesting new collaborations to keep things exciting, whether it's a luxury jeweller or a humble dollar store."
Let's take a look at how the big brands are adopting new retail technology.
In 2011, Tesco was the first company to open a virtual store in a Seoul subway station, showcasing items with QR codes that could be scanned and ordered by smartphone for home delivery. Peapod also tested a virtual grocery store in Chicago in 2012 and they are now putting a virtual store on a truck heading to ballparks, concert venues and coffee shops in five major city along the East Coast of the US. Peapod COO Mike Brennan said in a statement. "This go-round, we're exploring new, hyper-local platforms to communicate our convenience message of 'Shop Anywhere, Anytime with Peapod."
Tesco: Homeplus Subway Virtual Store
- TWEET MIRRORS - - - Westfield | Mexx Duesseldorf
Tweet mirrors enable shoppers to take picture of their outfits and instantly share them with their friends on Twitter and Facebook.
Mexx Duesseldorf Tweet Mirror
- VIRTUAL FITTING ROOM - - - Face Cake Swivel | Top Shop
Virtual fitting rooms enable people to try (virtual) clothes & accessories without getting undressed or battling through a busy shop. The camera is able to monitor the customer's movements and tell when they turn around in order to show them the back of the garment too. This technology has spread like wild fire, you can find one at Robina on the Gold Coast.
Virtual Dressing room
Adidas took window shopping to the next level, There is nothing to explain just watch the magic happen.
Adidas NEO Window Shopping
- VIRTUAL FOOTWEAR WALL - - - Adidas
Adidas have created an in-store digital experience to showcase their 8,000+ shoe range. It can be deployed to allow almost any retailer to sell the entire Adidas product range without having to be a flagship store in a major city, which is a huge win for all sorts of retailers big and small.
Intel and Adidas Transforming Retail
At a TED conference, Paul Nijhof talks about the shift from offline to online sales
About the speaker: Paul Nijhof
Paul Nijhof held executive positions at NUON and Calortex Ltd. before he started at Wehkamp BV in 2000, as member of the Wehkamp Board, responsible for Customer Services and Operations.
About the company: Wehkamo.nl
Today, wehkamp.nl is the largest online department store and online market leader in the Netherlands. Wehkamp.nl has 1.5 million regular customers, almost 120 million visitors and over 7 million shipments a year. Wehkamp.nl is the only company worldwide that successfully completed a transition from mail order to 100% online retailer. Paul Nijhof works in the centre of the retail revolution and will share his ideas on the future of shopping.
About the video: The Retail Revolution
Nijhof started by throwing a few stats at you:
- Today, 10% of total retail spend is going through the internet
- 40% to 50% of the retail spend will go through the internet By 2025
He also adds that the retail spend will remain flat, though the retail share between offline and online will shift dramatically.
Nijhof reveals in this video the retail challenges brought by technological advancements and changing consumer behaviors but he also highlight the opportunities.
Technology in retail started almost overnight with QR codes. Customers were able to instantly access product specifications, reviews and price comparisons. Then technology such as digital signage and virtual dressing rooms all continued to blur the line between online and in-store shopping. There is also all the technology in the background that helps retailers with inventory and data collection and then technology that help improve customer services such as CRM and POS. Technology affects different areas of retail. They have different functions, some are complete new products, and others are an improvement of existing systems. Some are cutting edge and expensive while others are becoming more popular and affordable. So how do retailers sort out the useful information from the clutter?
If you want to compete in today's retail world, then you need to keep up with technology. Take the most out of the technology you already have and keep up to date with new ones.
I know you are thinking, "but how can I possibly add one more thing to my to do list?" The truth is, it is quick and easy, if you monitor on a regular basis and it will possibly bring more businesses or at least keep you in the game.
A Retail Technology Strategy
1. Determine your needs by looking at
- Your industry trend and competitors
- The goals you want to achieve
- The technology you already have
2. Assess and understand the technology you are using
Firstly, to be able to understand new technology you need to know the basics, the fundamentals of how the technology works. Start by understanding the tools you already have so that you get the most out of your investment and you create a building block of knowledge to understand future technology.
3. Assess the other resources available to you on a regular basis
Subscribe to magazines, blogs, follow experts in the industry on twitter or join a group on LinkedIn. The beauty of these social medias is that you can start a discussion, ask questions, collect and learn about other people's experiences with a specific technology.
4. Rank the resources in order of usefulness
- Use twitter or RSS feed to group the technology news into categories
- Allow time to learn and use those resources
- Some resources will be a read once and then move on while others are guides that you will come back to for specific info
5. Follow the evolution of a technology
Gartner (world's leading information technology research and advisory company) has developed a graph called the Hype Cycle that helps business owners to plan investments in new technology. The hype Cycle is a graph presenting the maturity, adoption and social application of specific technology. Understanding where a technology actually stands in the hype cycle will help businesses to choose the best time to invest.
Chris Anderson explains during a TED show that technology goes through 4 different stages in their lifetime, Critical Price, Critical Mass, Displacement and Commoditization. He also adds that these stages are usually triggered by external factors such as new complimentary products or changes in legislation...
He takes the example of the DVD; at the beginning this new technology was way above the critical price, too expensive for most people. Around 1997, it fell below $400, which was the psychological price so the DVD started to take off, and in 1998 it rises above the critical mass. The interesting thing is that at the same time, a complimentary technology started to become popular, Home Entertainment Units. The founder of Netflix saw this opportunity and started a company that capitalised on this new trend and that is now worth billions of dollars. Finally, the DVD went through the displacement phase and outsold the VCR and it is now on his way to become nearly free and eventually obsolete. Understanding and following technology trends is essential as timing is everything.
Watch Chris Anderson at a TED show taking about technology cycle.
Retail Technology Resources:
I have prepared a list of magazines, blogs and technology leaders that you can follow to access the latest trends in technology:
www.wired.com/Explores current and future trends in technology, and how they are shaping business, entertainment, communications, science, politics and more.
www.rdtmagazine.co.uk/All about retail technology in Europe.
www.retailtechnologyreview.com/Review new technology rising in the retail industry
Twitter might seem useless at first because who cares about what you are doing right now? To me, twitter is the best way to stay on top of trends. All industry experts tweet blog posts they wrote and info they found interesting. Follow industry leaders and group them into lists. List groups similar information and people with similar interests together. Lists help you to sort out the clutter of information going through your twitter feed. By creating lists you organise information in categories and this make it easier for you to read about what you're looking for.
Here is a link to a great info graphic that will teach you everything you need to know about twitter: http://www.edudemic.com/2013/02/a-visual-guide-to-twitter-for-beginners/
Experts in retail technology that you can follow on Twitter
Retail Tech Expo
Deepak Sharma Retail Technology Enthusiast
Tim Dickey Retail Technology Professional and Gadget Freak
Zander Livingston taking retail RFID to next levels.
RSPA The only association dedicated to the retail technology industry
Retail Design & tech mag
SI Retail: News, Tips, Trends about the retail industry
Lists on twitter:
You can also directly access all retail technology news by clicking on the " Retail technology" list. Retail Technology
LinkedIn is the perfect place to listen, ask questions and gain insights in your field. Join groups so that you receive the latest discussions and trends about specific subjects directly in your email box. Here is a pretty good overview of LinkedIn http://www.slideshare.net/JD_Aspire/beginners-guide-to-linkedinpptx
Below are the groups that I find interesting in relation to retail technologies.
New Retail Technology
This covers everything "from new approaches to ePOS, radical payment systems, retail apps for smartphones and tablets to new ways of using and acquiring crucial data, modern approaches to e-commerce and more."
Retail Technology Association
The Association for Retail Technology Standards (ARTS) is an international organization dedicated to reducing the costs of technology through standards. This LinkedIn group is a great place to start because it links other more specific retail technology groups such as The Store Systems group or The Retail software group.
Retail Technology & Solutions
This group shares tips, news and reviews about retail technology.
Retail Technology Exchange
"This group links together executives from the retail industry with retail service providers to exchange best practices and discuss technical innovations. "
Now you are ready to start. Don't overdose yourself with too much information at once. Just slowly set up your accounts, join groups, follow experts and take a few minutes per day to read through your feeds. You want to know about the new technology that comes out, who uses them, how much they costs and how they can be useful to you.
For more Tips and Trends about the retail industry: