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Phone Number

1800 211 122

FAQs

Home > FAQs
Where is your business?
What are your hours of operation?
How do I place an order if I don't have an account set-up?
What methods of payment do you accept?
Do you have a showroom?
How do I obtain a catalogue?
Do you install?
Do you charge for delivery?
How much do you charge for delivery?
Do you offer good quality products?
How long will it take to process my order?
I am a reseller. How do I purchase from you?
Do you custom make products?
Why is the price online different from my flyer?
Can You Price Match?
What is a Pegboard?
What is a shelf talker?
What is the role of a shelf talker?
How to choose your shelf talker?

Where is your business?

SI Retail is based in Australia and efficiently works with businesses in Australia, New Zealand, PNG and the Pacific Islands. If your business is outside these areas you can contact SI Retail Asia www.siretail.com in China who has an efficient service and can work with businesses in most countries around the world.

What are your hours of operation?
Please have a look at Visit Us for specific operating hours. We are based in QLD and do not participate in daylight saving so please have a look at http://alldownunder.com/oz-k/date/australian-daylight-savings.htm for when daylight saving starts each year as this will affect orders that are placed and dispatch times. You can call us between 8:30am and 5pm Monday to Friday.
How do I place an order if I don't have an account set-up?
You don¡¯t have to have an account to place an order online. If you wish to purchase over the phone, fax, email or showroom we accept credit card (MasterCard or Visa), Cheque or Electronic Funds Transfer (direct deposit).
If you would like to set up an account please contact us
What methods of payment do you accept?
Methods of payment are Cheque, MasterCard, Visa, Electronic Funds Transfer (direct debit). We do not accept American Express or Diners Club cards. We also do not accept COD (Cost on Delivery). You can pay on pick up if you chose to order from our showroom or pick up locally.
Do you have a showroom?
Yes. Please see Visit Us for directions and operating times.
How do I obtain a catalogue?
Catalogues can be either downloaded or you can email us for a hard copy
Do you install?
SI Retail has access to partner companies who specialise in this field. We can discuss your specific needs and work out the best way to see a successful implementation of your project. We are not a shopfitter but we do supply your shopfitting and retail support solution needs. Most of our lines you can install yourself but if you are looking for a complete store fit out please contact us to discuss your requirements.
Do you charge for delivery?
Yes. SI Retail has negotiated very competitive rates with local and interstate companies to provide our clients with the best value for money in delivering our products. If you already have a courier SI Retail can organise delivery with your designated freight company as instructed. We also accept Pick Ups if you are a local business. Please see Visit Us for more information.
How much do you charge for delivery?
There are many factors to take into account such as quantity, size & weight of your order. If you order online freight will be calculated automatically depending on your location and the total weight of the order. Otherwise you can contact us for a freight quote for the items you are after.
Do you offer good quality products?
Yes, all of our products are made using high quality materials and finishes. During and after production random checks are performed to insure fault free merchandise is supplied to our clients. Further quality checks are often performed by our skilled warehouse staff prior to your order leaving our premises. Have a look at our Quality Control for more information.
How long will it take to process my order?
Orders received before 10.30am (Brisbane time) will be dispatched the same day. We will try to dispatch orders received after 10.30am but this cannot be guaranteed.

If your order is urgent, please contact us on 07 3801 0000 Mon - Fri 8.30AM - 5.00PM.

You can also have a look at our Freight by State calculator to work out how long your order will take to reach you after being dispatched.
I am a reseller. How do I purchase from you?
If you are a new customer wishing to resell our products please contact us to discuss your requirements.
Do you custom make products?
Yes. We can custom create something you have in mind or have seen. However we do have a minimum order quantity. Please email or call us to discuss your needs. You can also have a look at quoting information so you are aware of our custom requirements.
Why is the price online different from my flyer?
If you have received a flyer there should be a promotional code that you can type in to the shopping cart on checkout and the prices will be adjusted accordingly. If the promotional code does not work the offer has expired.
Can You Price Match?
Yes we can price match if you have found a better price on one of our stock standard items. If you can show us the price via email or fax we can see if we can better our current sell price. This depends on two factors, the quantity you are after and also the cost price of the item itself.
What is a pegboard
Read our article explaining what is a pegboard and what are the differences between Volcano, Metal Board and slotwall. https://www.sishop.com.au/blog/shopfitting-term-what-is-a-pegboard
What is a shelf talker?
Read our article explaining what is a shelf talker? https://www.sishop.com.au/blog/shelf-talker
What is the role of a shelf talker?
Read more about the role of a shelf talker here: https://www.sishop.com.au/blog/role-shelf-talker
How to choose your shelf talker?
Learn about how best to choose you shelf talker so it helps increasing sales: https://www.sishop.com.au/blog/how-to-choose-your-shelf-talker
 How to set up Data Strips?
Access Data Strip Instructions here: https://www.sishop.com.au/blog/data-strip-installation-instructions